Have questions? We have answers!
Is the plant in the glass jar a real plant?
Is the plant in the glass jar a real plant?
Yes, all the landscapes are handmake works by designer. They are pure natural stones, wood, moss and plants.
How do I take care of it?
How do I take care of it?
Watering: Water once every 7 days, normally do not water, water cannot submerge any plant, otherwise the plant will die.
Lighting: There are lights that do not require sunlight. The lights are turned on for about 8 hours a day, but cannot be turned on 24 hours. No lights need sunlight, leave indoors for 3 hours a day.
What is the age of the tree?
What is the age of the tree?
With normal lighting, watering, maturation and pruning, they can be grown for 3 to 5 years without any problems.
Why does moss browning happen?
Why does moss browning happen?
The browning of living moss occurs for various reasons such as relations between light, temperature, and humidity in the air. If browning occurs you can change the location of the product, water supplying period, strength of light, or wind speed to find the best setting that suits your environment.
Parts of frost moss are yellow. Is it dead?
Parts of frost moss are yellow. Is it dead?
No. Frost moss changes its color according to the surrounding environment (seasons) because of the change in air humidity. There is a color change from green to brown and it differs by moss.
What if the product is broken during shipping?
What if the product is broken during shipping?
If your product is broken during shipping, we will send you a new product for free. We understand that this can be frustrating, and we want to make sure that you are happy with your purchase.
How long does shipping take?
How long does shipping take?
The shipping time for our products is 10-15 working days. This means that your order will be shipped within 10-15 business days of receiving your payment.
What's your refund policy?
What's your refund policy?
We are confident that you'll be amazed by our Tree Of Life and if you aren't, you can return it within 30 days and we'll offer you a FULL REFUND! No question asked!