Shipping & Delivery
1: FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our Showroom in USA.
2: LOST/MISSING PACKAGES
Sky Terrarium is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
3: CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
4: SHIPPING TIME
Shipping time is
- Free Shipping 9-12 Business Days (With Tracking Info)
-Priority Processing & Shipping Insurance 6-8 Business Days
(With Tracking info) $14.99 USD
- This doesn’t include our 1-3 day processing time.
- All shipping times exclude clearance/customs delays
5: TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
6: MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
7: WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at contact@skyterrarium.com and we will do our best to help you out.
8: We use USPS for delivery, once tracking indicates successful delivery, we are not responsible for any theft issues. If you order a large or high-value item, it's advisable to proactively contact the nearest USPS to arrange for the delivery to be conducted securely.